Time to Talk: Wellbeing at Words First
At Words First, we know that supporting our therapists’ wellbeing helps them provide the best care for children and young people. This Time to Talk Day, we’re highlighting how we prioritise our team’s wellbeing.
People Supporting People
At Words First, our foundation is built on ‘people supporting people’—a commitment to making a difference in the lives of children and young people every day, with heart and soul.
Our multidisciplinary team works in schools across London and Greater London, supporting many children and young people who experience social, emotional, and mental health (SEMH) needs. We understand the importance of conversations about mental health and are dedicated to helping young people develop the skills, relationships, and confidence to express their thoughts, feelings, and views.
Supporting Our Therapists’ Wellbeing
Built on an ethos of ‘people supporting people,’ we are also committed to the wellbeing and inclusion of all our therapists. Caring for others is a privilege and a joy, and to do this effectively, we value and prioritise self-care and support.
Our commitment to wellbeing is underpinned by Four Key Pillars, ensuring Words First is a place where team members belong, thrive, and deliver the best possible service for young people. Wellbeing at Words First is not just an initiative—it is integrated into our daily practices, organisational structure, support systems, and relationships.
The Four Pillars of Wellbeing at Words First
- Compassionate Leadership – People Supporting PeopleWe foster an environment of empathy, open communication, and dynamic relationships, ensuring every team member feels supported to reach their full potential.
- Culture – A Shared Ethos and ValuesOur culture is built on making a difference, career development, and a passion for learning, creating a workplace where ideas flourish and job satisfaction thrives.
- Equity, Diversity & Inclusion – Being Your Authentic SelfWe are committed to a safe, respectful, and inclusive workplace, guided by our EDI Strategic Priorities and Action Plan, supporting diverse needs through affinity groups and a social model of inclusion.
- Sustainable Wellbeing – Supporting the Evolving Needs of a Diverse TeamWe prioritise work-life balance, connectivity, and wellbeing resources, ensuring all team members, including overseas therapists, feel supported in their personal and professional growth.
A ‘Wellbeing Welcome’ for Every Therapist
Every therapist benefits from a ‘wellbeing welcome’ when they join Words First. This includes:
The Team Around the Therapist
- A warm and welcoming Onboarding Team to support the transition into Words First.
- A dedicated mentor for pastoral care.
- A clinical supervisor for professional guidance.
- A Multi-Disciplinary Team (MDT) for social and professional support, led by experienced and friendly Team Leads.
Fostering Belonging and Connection
A Team Lead plays a key role in supporting professional development, career pathways, and helping therapists build meaningful connections within the team. Recognising that belonging looks different for everyone, Team Leads work to ensure every therapist finds their own way to feel part of the team.
This could include:
- Joining an affinity group.
- Attending a social event in their local area.
- Participating in online activities such as Mindfulness or Zumba classes.
A Culture That Always Has ‘Time to Talk’
Above all, we nurture a support system where every therapist can build warm and trusting relationships, knowing that we will always have time to talk.
At Words First, wellbeing isn’t an add-on—it’s at the heart of everything we do. 💙
